About this Course
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge.
Introduction and Course Overview
What is Anger?
Managing Your Anger
Costs and Pay-Offs
What Are your Anger Pay-Offs?
The Anger Process
The Problem with Trigger Thoughts
How Does Anger Affect Thinking?
Is Anger the Best Response?
Distorted Thinking
Managing Anger
Coping Strategies
Sanctuary
Relaxation Techniques
Communicating
The Four-Step Message
Are you a Good Listener?
Asking Questions
Three Keys
Behavior Types
Taking Control
Workshop Wrap-Up
Web Design by: 