Assertiveness Skills

Assertiveness Skills
1 day

Course Aims
The Oxford English dictionary defines ‘assert’ as: ‘maintain, declare one’s claim to rights’ and ‘assert oneself’ as: ‘insists on one’s rights’. Assertiveness training therefore, focuses on understanding, acknowledging and learning

how to declare one’s rights. This training course involves participants in realising their own rights and the right of others in the workplace. Practical activities allow participants to practice expressing their views, opinions and ideas and to listen the views, opinions and ideas of others. Participants will also learn to recognise differences and when not to be assertive.

Course Audience
Anyone who feels they need to be more personally effective in one to one or group situations, making requests, expressing personal opinions or coping with criticism effectively.

Course Summary
• What is Assertion? – Definition of Non-Assertive Behaviour – Definition of Aggressive Behaviour – Verbal Aspects of Behaviour – Non-verbal Aspects of Assertion, Aggression and Non-Assertion – Your Assertiveness Rights
• How Assertive are You?
• Assertive Techniques – Types of Assertive Behaviour – Basic – Empathetic – Self-disclosure – Negative Feelings – Consequence – Responsive – Questioning – Agreeing with the Truth – Workable Compromise – Broken Record
• Beliefs – How do Beliefs Affect our Behaviour? – Modifying Beliefs
• Starting to be More Assertive – Making Requests – Refusing Requests – Disagreeing and Stating your Views – Giving Praise – Receiving Praise – Giving Bad News
• Other Ways of Becoming More Assertive – Personalising Pronouns – Changing Verbs – Changing Passive into Active – Changing Questions into Statements
• Your Assertiveness Development Plan