Avaya Centre-Vu Supervisor

COURSE LENGTH: 1 day

CLASS SIZE: Max 3 at customer site

PREREQUISITES: Avaya G3 ECS System Administration

AUDIENCE: Client personnel with Statistical & MIS or Call Centre administration responsibilities.

COURSE DESCRIPTION: This course provides each student with hands-on experience generating and interpreting the Centre-Vu
Supervisor reports.

COURSE OBJECTIVES: Upon successful completion of this course, the student will be able to:

• Explain the Centre-Vu feature
• Generate Centre-Vu reports
• Interpret Centre-Vu reports

INSTRUCTIONAL METHOD: Instructor-led discussions, demonstration, and hands-on exercises.

AVAYA COURSE CONTENT

CENTRE VU SUPERVISOR

• Logon To CMS
• Toolbar
• Intervals
• Dictionary
• Agent groups
• Agent values
• Call work codes
• Split/skills
• Trunks
• Overview of VDN
• Overview and explanation of Vectors
• Reports – real time
• Reports – Historical
• Reports – Exceptions