Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this one-day workshop is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace.
Introduction
The complexity of communication and the barriers
Communicating is about what they understand – not what you said / broadcast
How to communicate with Visual, Auditory, Sensory and Reading people (VARK)
Listening
The influential effect of listening, hearing and being interested
How to become an improved listener
Questioning
Differentiating between open and closed questions
Understanding how questioners gain power and influence others
Body Language
How our body tells the truth and never shuts up
Understanding what your body is saying to others
How to be better at reading body language
The Voice
Understanding the importance of Tone of Voice
Making your tone more interesting
Getting the message across
Positivity
The effect of speaking more positively
How to bring solutions instead of problems
Assertive Communications
Communicating more positively with myself
Gaining more confidence and being more assertive
10 commandments of positive relationships
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