Effective Interviewing Skills

Effective Interviewing Skills
1 day

Course Aims
A one day course for managers and team leaders who want to identify and recruit the best staff through an effective interview and selection process. Participants work on processes and procedures that will enable them to

identify the best candidate for the job through the use of group and individual activities, exercises, formal inputs etc.

Course Audience
All individuals who have, or are about to have, direct reports – managers, supervisors, team leaders.

Course Summary
• Recruitment and Selection Issues – Legislation – Common Message – Fair Treatment – Over-reliance on Qualifications and Past
• Interviewing and Assessment
• Competencies – When are Competencies Used? – Types of Competency
• Using Competencies in Selection – Analysing the Job – Identifying the Critical Job Requirements – Competency Examples for Job Position – Secretary – Use Past Behaviour to Predict Future Behaviour – Advantages of Using Past Behaviour
• Questions to Identify Behaviour – Characteristics of Behavioural Questions
• The Interview Format – Open an Interview – Conducting the Key Background Review – Asking Planned Behavioural Questions – Closing the Interview – An Interview Guide – Advantages of Using an Interview Guide
• Designing an Interview Guide – Creating an Interview Guide – Sample Interview Guide
• Conducting the Interview – Recording Interview Responses – Active Listening – Observing – Maintaining the Applicant’s self-esteem – Advantages of Maintaining self-esteem – Controlling the Pace of the Interview – Collecting Less Detail – Collecting More Detail
• Making the Hiring Decision – Meeting the other Interviewers – Scoring System – Tidying Up – Sample Integration Grid