1 day
Understanding Emotional Intelligence
The limitations of IQ
The work of Gardner on multiple intelligences
The book by Dan Goleman
What makes people successful
Emotional Intelligence tests
Understanding Myself
Self confidence and self-esteem
Being happy in my skin
Knowing my strengths and areas for improvement
How to counterbalance perceived weaknesses
Understanding Others
Reading their body language
Asking open questions
Listening empathetically
The need for sidling
Managing Myself
Understanding that my moods are mine
Reducing negative self-talk
The need to develop new skills in the knowledge economy
I’m OK, You’re OK
Managing Others
Getting work done
Understanding tradition and modern management skills
Hersey and Blanchard’s management styles
Praise as the ultimate motivator
Closure
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