Essential Management Skills

Essential Management Skills
3 days

Course Aims
To discuss, understand and practice some of the essential management skills needed to operate in today’s working environment

Course Audience
For recently appointed managers and supervisors who have to manage staff in the changing working environment of openness and empowerment.

Course Summary
• Introduction to Management – What is management? – What is effective management?
• Leadership and/or Management – What is leadership? – Basis of good leadership – Leadership versus management
• Creating Trust and Openness – Values of trust and openness – Johari Window – Self disclosure
• Setting Objectives and Achievable Outcomes – SMART objectives – Setting SMART objectives – Establishing evidence procedures
• Communication Skills – Active Listening – Questioning Techniques – Significance of non-verbal communications – Observation techniques –
• Motivation – Approaches to motivation – Motivational tools
• Feedback Skills – Giving and receiving feedback – Feedback rules
Coaching and counselling skills – Difference between coaching and counselling – Importance of coaching – Coaching ideas
• Dealing with poor performers – Collecting evidence – Classifying evidence – Setting out the interview – Creating an improvement plan
• Action Planning – Individual action planning