1 day
Facilitating v Chairing
Democracy v Consensus
Owner of meeting
Meeting purpose and outcomes
Rules of Behaviour
Role of Facilitator
Positive Outcomes
Planning & Preparation
Why Win-Win is better
Rotation beats random
Introductions to meeting
Legal issues and arrangements
Problem solving techniques
Communication
Achieving Rapport
Reading body language
Encouraging listening
Asking informational questions
Awkward Attendees
When and how to intervene
Dealing with ‘motor mouth’
Intervention Techniques
Concluding
Agreeing actions and owners
Issuing minutes
Congratulating attendees
Closure
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