Interpersonal Communications

1 day
Introduction
Why we cannot not communicate
Communicating is about what they understand – not what you said
Visual, auditory and sensory communications

Listening
The way to influence people
How to become an improved listener
The importance of pausing after listening

Questioning
Gaining or giving information
Practising using Open questions
The use of Summary and Closed questions
The benefits of using questions instead of statements

Body Language
How our body language tells the truth
The importance of posture
Famous examples of body language
How to be better at reading body language

The Voice
Understanding the importance of Tone of Voice
Speaking more positively

Assertive Communications
Communicating more positively with myself
Techniques to enable me to communicate better with others
Closure