Introduction to Process Improvement

Introduction to Process Improvement
1 day

Course Aims
To give participants an awareness of the fundamentals of process improvement and a system for improving processes and how this can be applied in their own work environment to bring about increased efficiency

and effectiveness.

Course Audience
Directors, managers and supervisors who wish to identify how to change existing practices and systems to improve organisational effectiveness and quality of service and/or products.

Course Summary
• Quality & Customers – How to hear what your customers aren’t telling you
• The Quality Triangle
• Process Thinking – A Different View of How Your organisation Works
• Improving Processes – Evaluating current performance and Identifying measurable changes
• Transforming the Organisation – Engaging the organisation to identify, implement and measure improvements
• Continuous Improvement – Fundamentals of Process Improvement
• Tools for Process Improvement – Simple and Effective Tools that will Guide those Involved in Improving Processes
• Application of Process Improvement in their Own Work – How all Staff can Apply the Process Improvement tools
• The Benefits of Process Thinking – How Process Thinking can Change an Organisation
• The Role of Leadership in Process Improvement – The Critical Role for Directors and Managers in the Implementing, Managing and Supporting Process Improvement