Problem Solving & Decision-Making Techniques

Problem Solving & Decision-Making Techniques
1 day

Course Aims
To learn a rational process for problem-solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.

Assumed Knowledge
No previous formal knowledge or experience of Decision Making is required

Course Audience
Anyone whose work involves solving problems and making decisions

Course Summary
• Solving Problems – What is a Problem? – Steps in Defining a Problem
• Brainstorming Metaplan – Metaplan Equipment – Metaplan Technique
• Your Mind Is Better Than You Think!
• The ‘Fishbone Diagram’
• Force-Field Analysis
• The Steps in Applying Force-Field Analysis
• The Six Thinking Hats – Why Hats? – Use of the Hats Other Ideas for Solving Problems – Use all Your Senses – Switch Off – Let it Simmer – Use Music or Nature to Relax – Sleep on it
• Decision Making – What is a Decision – The Decision Process – Style and Intuition – Systematic Approach – Intuitive Approach – Indecisiveness
• Tools of the Trade – Decision Analysis
• Group Decision-Making
• Ten Decision Life-Savers